ARREGON Pilates Equipment Warranty

Updated on 10th June, 2025

At ARREGON Pilates Equipment we are committed to the quality, durability, and precision of every apparatus we produce. Our equipment is built using carefully selected materials and manufacturing processes designed to support years of professional studio use as well as home practice.

To support this commitment, we provide a comprehensive warranty to the original retail purchaser of our principal apparatus.

What the ARREGON Warranty Covers

ARREGON guarantees that its apparatus are free from defects in materials and workmanship when used and maintained under normal studio or home conditions.

“Defects in materials or workmanship” include:

• Structural issues resulting from manufacturing defects

• Failure of welded, bonded, or assembled components due to manufacturing error

• Construction defects that prevent the apparatus from performing as intended

Lifetime Warranty

Major Structural Components

ARREGON offers a lifetime warranty on the primary structural components of the following equipment:

• Reformers

• Cadillacs

• Wall Units and Towers

• Guillotine Towers

This lifetime warranty applies to defects related to:

• Manufacturing issues present at delivery

• Structural failures linked to build quality

• Workmanship defects that prevent the apparatus from functioning properly

Covered Components

• Reformer frame

• Cadillac frame and canopy

• Structural frame of Wall Units and Towers

• Guillotine Tower frame

This warranty does not guarantee that equipment will remain cosmetically unchanged or free from wear over time.

The warranty does not cover small components or consumable parts including but not limited to:

• springs

• wheels

• straps

• hooks

• clips

• eyebolts

• hardware and screws

• handles

• upholstery

• normal discoloration or cosmetic wear

10-Year Warranty

Chairs, Barrels, Mats, and Pedi-Pole

ARREGON provides a 10-year warranty on the main structural components of the following equipment:

• Wunda Chair

• Electric Chair

• Small Arm Chair

• Combination Chair

• Ladder Barrel

• Spine Corrector

• Small Barrel

• Pilates Mats

• Pedi-Pole

These apparatus are designed and constructed to support years of consistent professional studio use.

The 10-year warranty covers structural defects caused by:

• material defects

• manufacturing errors

• structural failures affecting normal operation

Covered Components

• chair frames

• barrel frames

• mat frames

• Pedi-Pole frame

90-Day Warranty

Springs, Parts & Accessories

All springs, parts, and accessories are covered by a 90-day warranty from the invoice date against manufacturing defects.

In this category, a manufacturing defect includes:

• material flaws preventing normal use

• spring defects affecting tension or function due to production issues

• construction or assembly errors

• failures caused by manufacturing mistakes rather than normal wear

Covered Items

• springs

• straps

• wheels

• handles

• rubber feet

• clips

• hooks

• hardware

• other small parts

Not Covered

The following conditions are not covered under this warranty:

• normal wear from use

• high-volume studio usage

• rust or oxidation caused by humidity

• natural variations in wood or textile materials

• gradual loss of spring tension

Use and Time-Related Changes (Not Covered)

Certain changes naturally occur over time as a result of regular use, client handling, studio volume, or environmental exposure. These conditions are not considered manufacturing defects.

Examples include:

• cosmetic marks such as scratches, dents, chips, or fading

• upholstery wear including scuffs, impressions, stretching, or tears from daily use

• natural aging of materials such as leather softening, vinyl stiffening, or color variation

• surface oxidation or metal discoloration due to environmental exposure

• spring fatigue or gradual loss of tension from repeated exercise load

• wear on moving parts such as wheels, straps, clips, and hooks over extended use

Events Not Covered by Warranty

The warranty does not cover damage caused by circumstances outside the control of the manufacturer, including but not limited to:

• extreme environmental conditions

• floods

• fires

• natural disasters

• improper storage or misuse

Customers are encouraged to maintain appropriate insurance coverage for studio equipment when applicable.

Transit Damage Policy

All shipments must be carefully inspected at the time of delivery.

If any visible damage to the packaging, crate, or product is observed, it must be clearly noted on the carrier’s delivery receipt before signing. The delivery must be signed with the notation “DAMAGED”, “NOT ACCEPTED – DAMAGED”, or equivalent written reservation in the presence of the transport carrier.

If the delivery receipt is signed without any written reservation, the shipment will be considered accepted in good condition and claims for damage or breakage caused during transport will not be accepted.

If the carrier does not request a remark or reservation at the time of delivery and damage becomes visible upon inspection, the recipient must immediately document the issue in writing with the transport company and obtain written confirmation of the incident.

Without written confirmation from the carrier, ARREGON Pilates Equipment will not be able to process or accept any transport-related damage claims.

Reporting Shipping Damage

To initiate a shipping damage claim, the following conditions must be met:

• Damage must be reported within 48 hours of delivery

• The original packaging and crate must be retained for inspection

• Clear photographic evidence of the packaging and product damage must be provided

• Photos must include all sides of the packaging, the shipping label, and the damaged areas

Failure to comply with these requirements may result in the claim being denied.

Warranty Limitations

This warranty:

• applies only to the original retail purchaser

• is non-transferable

• applies only to products purchased directly from ARREGON or an authorized distributor

Except for the warranties expressly stated above, ARREGON Pilates Equipment disclaims all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

Warranty Claims and Customer Support

For warranty inquiries or claims, customers should contact the ARREGON Customer Care team with:

• proof of purchase

• product identification

• description of the issue

• supporting photographs if applicable

Our team will review the request and provide the appropriate guidance for inspection, repair, or replacement where applicable.