INTERNATIONAL ORDERS
We do accept international orders.
You can purchase your order using our web page system or you can reach us by e-mail at sales@arregonpilates.com or calling at (+34) 641482609. Our offices are open Monday trough Friday, from 9 to 14 GMT+1.
Delivery time:
Our lead time for our apparatus is 50 working days from the day of payment of your total order and for our accessories delivery time will be immediate according to availability. Orders placed in July-August or December-January will have +15 working days of production.
If your order includes both types of products, tell us if you want to receive it all in ones or not.
All orders are custom made in order they are received.
In case of a deadline, please, tell us know using our “note” space below your order or contact us at sales@arregonpilates.com and we’ll put all our effort to make it possible.
International transport has a minimun of 72hs of transport from the day after the order is picked up at our headquarters but is difficult to guarantee timing. You will receive tracking id to follow your order till the arrival.
Customized Order:
Our production system is personal for each order; therefore, if there is some kind of specification (certain measures, upholstery or any variations) let us know at the beginning of your purchase process.
Customized orders may be subject to extra charges.
We will inform you about extra charges, delivery time, if it’s different from the stipulated and all the possibilities so that you could choose the best option for your needs.
Import taxes or Duties:
International orders may be subject to import taxes or duties determined by the custom agency of every country, which payment will be responsibility of the recipient. These fees will be collected at the time of delivery. For more information, please contact your local custom office.
Customer must comply with all applicable laws and regulations from his country.
Delivery destination will be the nearest airport to the address provided by the consumer. Picking up and transport to final location would be a customer arrangement and this cost would not be reflected on our estimated.
The total charge of your purchase that ARREGON® will charge to your account includes only merchandise and transportation.
International Shipping Guarantees:
For all our international operations, we work exclusively with globally recognized transport companies, selected for their ability to offer the best possible balance between price, quality, and reliability. However, transportation is always arranged at the customer’s own risk, even when managed by our company as part of the service.
ARREGON® acts solely as a logistics intermediary and therefore assumes no direct responsibility for damages, losses, theft, delays, or any other incidents that may occur during transportation, regardless of the type of delivery terms or conditions agreed upon.
To offer greater security and protection to the customer, we provide the option to purchase comprehensive transport insurance (“full insurance”), which covers 100% of the order’s value in the event of any issue during transit. The cost of this insurance will not exceed 1% of the total order value.
If the customer chooses not to purchase this additional coverage, they expressly acknowledge and accept that they assume all risks related to transportation and that ARREGON® will not be held liable under any circumstances for incidents that may arise once the goods have left our facilities or have been handed over to the designated carrier.
In the event that the customer has contracted the full insurance, and the order is declared lost, damaged, or otherwise affected during transit, ARREGON® reserves the right to choose between either refunding the total value of the affected goods or producing and resending the order. In either case, ARREGON® will have a maximum period of sixty (60) business days, counted from the date on which the shipment is officially declared lost or damaged, to fulfill the chosen resolution.
We strongly recommend purchasing full insurance to ensure protection of your order throughout the entire logistics process.